Enterprise operations, especially across the IT industry, have become quite complex. It not only needs management skills, but integration skills as well. Though there are already specialized roles to handle enterprise operations in every organization, a new profile that is emerging as a successful role in integrating resources is the CIO. Yes, I’m talking about the Chief Information Officers, who have evolved as Chief Integration Officers. They have acquired the skill of integrating organizational differences to keep key stakeholders in agreement and heading in the same direction, which is a critical success factor for every organization.
But not all of them have transformed into the integration role, as it requires some specialized skills. So, what are those traits? Let’s take a quick look:
Look at IT through business lens – It’s time to remodel the approach by looking at IT through business perspective, rather than looking business from IT perspective. You need to internalize your company’s strategy, learn how key people are measured, and identify the areas where the business is under the most competitive pressure. Remember that management is about doing things right, but leadership is about doing the right things.
No acronyms or secret codes – Best CIOs don’t constantly use these secret codes, because understand that it makes them look out of touch to people outside IT. Use plain English–avoiding not only IT acronyms, but also every other acronym that surfaces during discussions about integrated solutions.
Take interest in people – Remember that people are the greatest assets of any organization. Being able to successfully connect with people on a personal level, empathy and a positive emotional connection is critical for success for CIOs.
All in all, CIOs have to play the role of integrators and consultants, provide objective advice and make personal connections. And this requires lots of practice, patience and persistence!